The Fiji Commerce and Employers Federation (FCEF) will be offering a course on Quality Customer Service on Tuesday, 30th March.
Upon completion of the course, participants will:
- Understand what customer’s needs, wants & expectation
- Understand the importance of delivering exceptional customer service
- Identify customer service gaps that exists & ways to address them
- Moments of truth– SWOT analysis of the current situation/ Develop Action plan
- Examine the importance of product knowledge in your vocation
- Communicating & Interacting confidently with customers
The course is open to businesses in Fiji and will be conducted in a face-to-face workshop. Individuals interested in signing-up should email Debbie on training@fcef.com.fj
(Edited by Wade Bromley - original submission Thursday, 4 February 2021, 6:53 PM)
